Rules designed around real promotion and customer control.

Service

The platform provides creator-growth software, analysis, in-product guidance and—when the required integrations are connected—customer-authorised advertising management. No particular number of views, subscribers, revenue or organic ranking is guaranteed.

Acceptable use

Customers must not use the service to purchase or automate fake engagement, impersonate others, evade platform policies, submit unlawful content, probe other tenants, abuse payment systems or interfere with service security.

Workspace collaboration

Team Chat content is scoped to the applicable workspace and channel. Customers are responsible for sharing guest-room links only with intended collaborators and for content they upload or send. Guest capability links may be time-limited, read-only or revoked, and they do not grant general workspace, billing, campaign or customer-data access. Protected rooms intentionally disable AI processing and guest links rather than claiming end-to-end encryption.

Campaign authority and connected accounts

Customer-connected Google, YouTube, Meta or other provider accounts remain under the customer’s ownership and provider controls. VidPropel uses authorised, revocable access rather than asking for account passwords. Budget, geography, approved formats and targeting locks are customer controls. Automated optimisation may make proposals within those limits, but it cannot increase the authorised campaign total and live spend requires the verified advertising executor, customer-approved targeting and customer-approved creative.

Payments, renewals and credit

Customer-facing amounts are NZD-first. VidPropel subscription/service fees, one-time analysis-credit purchases and advertising media spend are separate amounts and are presented separately. Recurring checkout shows the billing interval and renewal price before confirmation, and cancellation remains available through the signed-in membership controls. Separately purchased analysis-credit packs are not removed solely because a membership is cancelled; they remain available until used, subject to verified charge reversals, fraud corrections or legal requirements. Raw card credentials are handled by regulated hosted payment rails rather than stored by this application. Eligible unused campaign media can be converted by the customer into reusable VidPropel platform credit under the campaign credit policy. Platform credit is not a cash-withdrawal balance. Nothing limits rights or remedies that cannot lawfully be excluded.

AI

AI outputs are recommendations unless an action is explicitly designated as low-risk and automatically executable. Financial, destructive and sensitive account actions remain protected by deterministic authorization and audit rules.

Suspension and safety

The service may hold or reject activity that appears fraudulent, unsafe, policy-violating or likely to create artificial engagement. Trust & Safety decisions should provide an appeal/review route where appropriate.

Consumer rights and governing terms

Nothing in these terms excludes rights that cannot lawfully be excluded. VidPropel is the public business identity for this online service. Customer account workflows are provided through protected in-product self-service controls. A private residential address is not published on the customer-facing service. Applicable New Zealand law applies unless another mandatory law requires otherwise.