VidPropel refunds are issued as campaign credit.
VidPropel's platform refund policy uses reusable VidPropel campaign credit for eligible unused campaign media. The platform does not offer a cash-refund, cash-withdrawal or cash-reimbursement facility under this policy.
Eligible unused campaign media
When a funded campaign is completed, cancelled or rejected, eligible media allocation that has not been spent with the advertising provider can be released by the signed-in customer into reusable VidPropel campaign credit. The customer controls that conversion from the signed-in campaign page.
What campaign credit can do
Campaign credit can be used toward eligible future VidPropel campaign or service charges shown in the product. It is not a bank account, stored-value cash wallet, transferable balance or cash-withdrawal facility.
What is not unused media
Advertising media already delivered and service or management amounts already earned or delivered are not treated as unused campaign media merely because the customer later changes their mind, stops a campaign or is disappointed with performance.
Billing questions
Duplicate, incorrect or disputed charges are investigated using provider and ledger evidence. VidPropel Customer Care can explain the evidence and the campaign-credit policy, but ordinary email cannot authorise a billing change and Customer Care must not promise a cash refund.
Legal rights
Nothing in this policy is intended to waive rights that cannot lawfully be excluded. The operational VidPropel refund channel described here remains campaign credit only.
Promotion performance, views, subscribers, revenue and organic growth are not guaranteed. See the service quality promise and terms of service.