Campaign help
Understand targeting, budgets, campaign controls, optimisation suggestions and expected workflow.
Help Center
Self-service answers, built into VidPropel.
The AI Help Center can answer product questions immediately. Account-changing actions stay locked behind verified identity, permissions and an audit trail.
AI Help Center
First-partyAsk me about campaigns, pricing, YouTube growth, privacy, billing or how the platform works.
Helpful questions — choose one to edit before sending.
Do not enter passwords, full card numbers, CVVs, recovery codes or API secrets. Sensitive actions use protected verification even when signed in.
Billing
See subscription fees, one-time purchases, advertising spend and payment state separately; protected changes require verified sign-in and customer self-approval.
Account & security
Use protected self-service flows for sensitive account, fraud and payment-security actions.
Creator guidance
Get help with creator tools, recommendations, privacy choices and platform features.
Tracked escalation
When automation is low-confidence, high-risk or cannot resolve the issue safely, VidPropel creates a specialist case with redacted evidence, status tracking and an audit trail.
Official customer support
Use the secure Help Center for VidPropel support.
The in-product Help Center is the official customer-support surface. It keeps product guidance, signed-in workspace context and protected account actions together so sensitive requests are not authorised from an unverified message alone.
Routine questions can be answered immediately. Billing, campaign, privacy and security-sensitive changes stay behind secure sign-in, permission checks and your explicit approval.
Advanced AI email support
Email answers can be detailed without giving email unsafe authority.
When the production support-email lifecycle is connected and verified, VidPropel Customer Care can answer routine product, campaign, billing-policy and troubleshooting questions with the same reviewed knowledge used by the Help Center. It keeps thread context, audits answer quality and routes low-confidence or sensitive cases into protected review instead of guessing.
Email can explain and troubleshoot. It cannot authorize account-sensitive changes by itself.
Security expectation
VidPropel will never ask you to send secrets through support.
Do not send passwords, MFA or recovery codes, API keys, CVVs or full card numbers. Payment entry stays with the hosted payment provider and protected account actions stay inside the signed-in VidPropel experience.
Safe account actions
Quick for everyday questions. Careful with sensitive changes.
Cancellations, billing changes, live campaign changes, data access and security-sensitive requests must pass authenticated permission checks, your explicit approval and, where required, recent identity verification before anything changes. Routine legitimate actions do not wait in a staff approval queue. If provider evidence and VidPropel state disagree, the action remains protected and visible rather than being guessed or silently forced through.