First-party data with clear customer controls.
The product is designed to collect the minimum information needed to run accounts, campaigns, support, billing, security and customer-approved improvement or marketing.
What we collect
Account and workspace details, campaign configuration, billing records, product events, security events, AI decision/audit records and information you deliberately submit to creator tools. Raw card numbers and CVVs are not accepted by this application.
How we use it
To provide the service, secure accounts, reconcile money and campaign activity, improve product performance where allowed, provide in-product self-service guidance, and send marketing only when the required consent is active. First-party advertising personalisation is a separate opt-in from lifecycle email consent; when enabled, VidPropel may prepare privacy-safe advertising audiences using permitted first-party account outcomes and excludes sensitive-trait inference.
AI and profiling
Customer-health, retention and revenue recommendations must be explainable, avoid sensitive profiling, respect marketing consent and provide dismissal controls. Important AI actions are auditable and high-risk actions remain protected.
Your controls
Signed-in customers can change privacy/marketing preferences, request an export and schedule account deletion. Deletion has a cancellation window and preserves records that cannot safely or lawfully be erased immediately.
Default retention design
Privacy and legal information
VidPropel applies this notice alongside applicable New Zealand privacy and consumer law. Signed-in privacy controls handle access, correction, export and deletion workflows through protected self-service processes. VidPropel is an online service and does not publish a private residential address on the customer-facing site.